[CASE STUDY]
My Services, My Way
My Services, My Way is a single unified portal for all interactions with Queensland Government services. It provides a secure, shared framework where departments and agencies can design, integrate, and publish their own services.
Patient Zero has partnered with the Queensland Government for more than two years to design, build, and extend the platform. Delivered by our Brisbane engineering team.
CO-DESIGN, DEVELOPMENT, MANAGED SERVICES (SRE)
The Challenge
FRAGMENTED SERVICES
While there are many online services within the Queensland Government, they are fragmented across departments and platforms, making it hard for Queenslanders to find and complete the forms they need. Navigating multiple department websites creates confusion, with no unified view of services or submissions.
HARD-CODED SERVICES
Services were often hard-coded and maintained by different development teams in different agencies. Updates were expensive, slow, and sometimes impossible — leaving many services unchanged for years. Smaller departments, lacking in-house technology teams, faced even greater barriers to updating their services.
The Solution
The Queensland Government needed a single platform that could centralise services into one location, give a streamlined way to track and find their submissions, and allow departments to self-publish.
DEPARTMENT SELF SERVICE
CENTRALISED PORTAL FOR QUEENSLANDERS
Queenslanders now have a single portal to access services, submit applications, and track progress in real time.
All submissions are collated and stored in one place, providing transparency and consistent updates.
A SINGLE IDENTITY SHARED ACROSS DEPARTMENTS
Through a shared identity service, Queenslanders can update their personal details once and have those changes applied across multiple government services.
The Outcome
The Queensland Government now has a centralised digital platform that simplifies service delivery for both departments and Queenslanders. Departments are empowered to roll out and update services quickly, while Queenslanders benefit from a unified view of their interactions with government. The platform reduces duplication, improves transparency, and removes the barriers of fragmented, hard-coded services.
