Managed Services

When software powers your operations, you need it to be reliable.


We properly operate, maintain, upgrade, and improve your software, ensuring it's quality and performance doesn't degrade.

Our Managed Development Offering is:

Technology Agnostic

We can maintain applications that you’ve built or we’ve developed to minimise downtime and maximise reliability

Security First

We help you protect your software, identifying and fixing security vulnerabilities in your infrastructure and code

Proactive

We don’t just wait for tickets to be logged - we proactively maintain your application, fixing bugs before they impact users

Our Approach

Our unique approach to Managed Services is an ideal blend of ITIL practices grounded in Site Reliability Engineering (SRE) principles developed by Google. SRE is a discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems, creating scalable and highly reliable software systems.


  • Automated tests are run to identify when any new errors arise
  • Deployments and environment setup are automated using CI/CD and DevOps best practices
  • Security checks are run to identify any vulnerabilities or threats for immediate action


This means that our teams proactively fix issues before they impact any users or customers.

We Cover

  • Security audits & fixes
  • Small enhancements
  • Bug fixes
  • Dependency upgrades
  • Software upgrades
  • Test automation
  • CI/CD pipeline
  • System monitoring
  • Cloud cost monitoring
  • Alert management
  • Incident response

Our Latest Thinking

Hanieh Madad Wins WIICTA Technical Award

May 20, 2025
We’re proud to announce that Hanieh Madad has been named the winner of the Technical Award at the prestigious 2025 ARN Women in ICT Awards.
Copies of the book DesignedUp are stacked on top of each other on a pink background

Designed Up: What Happens When Design and Tech Actually Collaborate

By Lennah kuskoff • May 5, 2025
At PZ, we’re always exploring how design and technology can better complement each other. We recently hosted a Lunch & Learn featuring Emma Carter, Experience Design Leader and author of DesignedUp, whose talk was a candid, experience-rich exploration of what it takes to create great products, and even better collaboration between disciplines.

Our First Vibe-Coding Rescue Project

By Joe Cooney • May 5, 2025
A friend and former colleague reached out to me recently to ask if I could help him fix a couple of bugs in a small project he’d been working on. He was not a developer, but had worked in and around developers for his whole 20+ year career as a business analyst, product owner and program manager. With the advent of tools like Cursor and Lovable his lack of coding ability was (maybe) no longer a barrier to getting some ideas he’d been incubating in his mind for a while, out into the world. With credit card in hand, he dived headfirst into the world of “vibe” coding. We met for coffee, and he showed me the prototype he’d built. I was quite impressed with what he showed me (running on his laptop…deploying it anywhere was a bridge he had not crossed yet) – a capable working prototype that demonstrated the ideas he was trying to prove out. I asked him about the “development experience” and he said it had been great at first, and he’d been able to make a lot of progress quickly, but at some point he hit a bit of a wall where each change he tried to make introduced more issues, and he felt like it was pointless to continue. He’d switched between a few different AI coding tools in an effort to see if the problems he encountered were specific to the tool he’d started with, but without success. The vibes had run out.
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